DPI670 Assignment #2: Hey Mr. Vendor…

Public transit use is all about convenience. If it’s not easy to use, people won’t. Mobile payment apps represent one way of reducing friction facing transit use. These apps will only reduce friction for users if they have an intuitive design, an easy payment syncing mechanism, and infrequent updates to alleviate troubling bugs. Only skilled developers and organizations with sufficient resources and expertise can develop such an app in a timely and efficient manner.

A transit payment app for the Boston-area presents even more difficulties than the average transit…